Case Studies | Retail Operations Platform

An organization managing a large group of department stores and supermarket was growing with around 3-5 new outlets per quarter. With that growth stock and inventory management did not just become extremely complex but appeared to also provide huge opportunities for cost optimization as well as increased customer service. At the start of the project, staff at 1 department store could neither look up the inventory at other stores nor determine if any inventory would be delivered in the next coming days. As such a large amount of customer enquiries could not be serviced and no order book could be kept. Additional challenge was that the POS as well as inventory management systems was installed in an infrastructure of constant network outages that created inconsistencies in data reconciliation and reporting.